Gozo78 Privacy Policy – How We Protect Your Personal Information

Introduction

Gozo78 cares about the privacy of every member and user on our platform. We understand that your personal information is a valuable asset, and we are committed to protecting it to the highest security standards in the industry. This Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management.

This document applies to all information collected by gozo78 through our official website at gozo78.app, the gozo78 mobile app for Android and iOS, and all services and products offered under the gozo78 brand. It clearly describes the types of data we collect, the purposes of collection, how we process and protect your data, and your rights as the data owner.

Gozo78 operates as a responsible data controller. This means we determine the purpose and manner in which your personal data is processed, and we are fully accountable for ensuring that processing is carried out lawfully, fairly, and transparently. We never sell your personal information to third parties for marketing or any other commercial purpose.

Data We Collect

Gozo78 collects various types of information to enable us to provide a secure, efficient, and personalised service to every member. The following are the categories of data we collect:

A. Information You Provide Directly

• Registration Information: Full name, email address, mobile number, date of birth, and password chosen during the account registration process.
• Identity Verification Information (KYC): Copies of your national ID, passport, or other official identification documents, proof of residential address such as utility bills or bank statements, and a selfie for facial verification if required.
• Financial Information: Bank account details, e-wallet account numbers, payment method information used for deposits and withdrawals.
• Communications: Records of live chat conversations, support emails, feedback, and any other communications you send to the gozo78 team.

B. Information Collected Automatically

• Device Data: Device type, model, operating system, app version, unique device identifier, and IP address.
• Usage Data: Pages visited, games played, session duration, login and logout times, and general usage patterns.
• Location Data: Approximate location based on IP address for legal compliance and fraud detection purposes.
• Cookie Data: Session information, user preferences, and analytics data collected through cookies and similar technologies.

How We Use Your Data

All information we collect is used for legitimate, predefined purposes. gozo78 will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

• Account Management: Creating, maintaining, and managing your account, including identity verification, security checks, and password management.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and any other illegal activities that may occur on our platform.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to gozo78's operations, including KYC and AML requirements.
• Customer Support: Providing effective technical assistance and customer support when you contact us.
• Service Improvement: Analyzing usage patterns to improve the user experience, platform performance, and game variety.
• Marketing Communications: Sending information about promotions, bonuses, and special offers — only to members who have agreed to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate support.

Information Sharing with Third Parties

Gozo78 does not sell, rent, or trade your personal information to any third party. However, there are certain situations where we need to share some of your data with the following parties in order to provide our services:

• Payment Providers: Banks, e-wallet operators, and payment processors that facilitate deposit and withdrawal transactions. This sharing is limited strictly to the information required to process those transactions.
• Identity Verification Providers: Third parties that assist us in carrying out KYC processes and document verification to ensure platform security.
• Technology Service Providers: Companies that provide the technical infrastructure, cloud services, analytics, and IT support used by gozo78.
• Regulatory Authority: Government agencies, law enforcement authorities, or regulatory bodies when we are required to do so by law or court order.
• Professional Advisors: Lawyers, accountants, auditors, and other consultants bound by professional confidentiality obligations.

All third parties with whom we share data are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for purposes agreed upon with gozo78 and may not use it for any other purpose.

Cookies & Tracking Technologies

Gozo78 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and provide a more personalised experience.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with our platform to help us improve performance and stability.
• Functional Cookies: Saving your preferences and settings such as language, time zone, and display preferences.
• Analytics Cookies: Helping us understand overall usage patterns through aggregated and anonymized data for continuous platform improvement.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features on the gozo78 platform.

Data Security

Gozo78 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and gozo78's servers is protected with industry-standard 256-bit SSL encryption.
• Stored Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted format using the latest encryption algorithms.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorized access.
• Real-Time Monitoring: Our security monitoring system operates 24/7 to detect and respond to any security threats promptly.
• Internal Access Controls: Only specifically authorised gozo78 staff may access users' personal data, and every access is recorded and audited.
• Regular Security Testing: We conduct regular penetration testing and vulnerability assessments to identify and address weaknesses before they can be exploited.

Data Retention & Deletion

Gozo78 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The retention periods we adhere to are as follows:

• Active Account Data: Retained for the duration your account is active and for the required period following account closure to fulfil regulatory obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the Anti-Money Laundering Act (AMLA) requirements and applicable financial regulations.
• KYC Records: Retained for the period specified by the relevant regulatory authorities, typically 5 to 7 years after account closure.
• Security Logs: Retained for 12 months for security investigation and digital forensics purposes if required.
• Support Communications: Retained for 3 years for dispute resolution and service quality improvement purposes.

When your data is no longer needed and there is no legal obligation to retain it, gozo78 will securely delete or anonymise it using methods approved by industry standards.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the gozo78 Privacy Policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the gozo78 data protection team via email at [email protected]. We will process your request within the specified timeframe and notify you of the action taken.

Children's Privacy

Gozo78 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect or process any personal information from children. Our registration process requires age verification, and we reserve the right to request proof of age at any time.

Should gozo78 discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe a child has registered an account at gozo78, please contact us immediately at [email protected].

Changes to This Privacy Policy

Gozo78 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform capabilities. Any material changes to this Privacy Policy will be communicated to you via email or a prominent notice on the gozo78 website at least 14 days before the changes take effect.

The date of the latest update to this Privacy Policy is always displayed at the top of this document. Your continued use of the gozo78 platform following any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how gozo78 handles your personal data, please do not hesitate to contact us through the following channels:

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the gozo78 platform, 24 hours a day, 7 days a week

Our team is committed to responding to all privacy-related inquiries within 5 business days. For more complex cases such as data access or deletion requests, the processing period is up to 14 business days.